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Thank you for shopping at Cauji. We specialize in custom-made, print-on-demand products that are produced individually for each order. Please read this refund policy carefully before making a purchase.
1. Custom-Made Products
All products sold through Cauji are custom-made and produced on-demand specifically for your order. Due to the personalized nature of our products:
- We cannot accept returns or exchanges for incorrect size or color selections
- We cannot accept returns based on change of mind
- We cannot accept returns for orders where the customer made errors in customization choices
2. Defective or Damaged Products
If you receive a product that is defective or damaged due to manufacturing errors, we will happily assist you with either:
- A free replacement product (reprint)
- A full refund of your purchase
To be eligible for a replacement or refund due to defects or damage:
- You must contact us within 30 days of receiving your product
- You must provide clear photographs showing the defect or damage
- For issues affecting multiple items with the same design, please provide photos or video showing all affected items in one frame
3. Print Quality and Placement
- Our products are created using Direct-to-Garment (DTG) printing technology
- Print placement may vary by up to 0.5 inches (1.27 cm), which is within industry standards
- Minor variations in print placement within this tolerance are not considered defects
- Colors may appear slightly different from what is shown on your screen due to monitor calibration differences
4. Shipping Issues
In cases of unsuccessful delivery:
- If the package is returned to us, we can offer a reshipment for an additional shipping fee
- If the package is lost, we will investigate with the shipping carrier and may offer a partial or full refund based on the circumstances
5. Refund Process
When a refund is approved:
- The refund will be processed within 5-7 business days
- You will receive the refund through your original payment method
- If the original payment was not in USD, the refund will be processed in the original currency of payment
6. How to Request a Refund or Replacement
If you believe your product is defective or damaged:
- Contact us at info@cauji.com within 30 days of receiving your product
- Include your order number in all communications
- Provide clear photographs showing the issue
- Describe the problem in detail
7. Exceptions
We reserve the right to refuse any refund or replacement if:
- The 30-day notification period has expired
- Insufficient evidence of defect or damage is provided
- The issue results from normal wear and tear
- The product has been altered or washed before reporting the issue
Contact Information
For all refund and return inquiries, please contact us at:
Email: info@cauji.com
We aim to respond to all inquiries within 1-2 business days.